Heat Pump Testimonials
Below are testimonials from people across Ontario who have installed heat pumps in their homes. This information is provided to give others a sense of the wide range of homes where heat pumps are in use, relative cost of different systems, and homeowner satisfaction both with the installation process and the heat pump performance. Thanks to those who have shared their stories.
Here are some excerpts:
I love my cold climate heat pump. I have been more comfortable in my home in winter since we installed it. It is quiet and problem-free. And best of all, I got to disconnect my gas supply.
This is a duplex and I rent the downstairs – all of us are pleased with the gentle, continuous Fossil Free heating. Tenants remarked on the quiet, comfortable heating it provides through our ductwork.
The system is very good and we are pleased with it. It is effective down to -25 and also provides us with air conditioning in the summer which we didn’t have before.
The Heat Pump is super quiet (even when you stand beside it, it makes barely any noise), temperature control is brilliant and our indoor air quality is so much better than when we had a gas furnace.
Click on the headers for City, Age, Type of Heat Pump, or Cost to sort the information by that column.
Name | Municipality | Age of home (years) | Size of Home (sq. feet) | Type of heatpump | Make and model | Cost (excluding HST and before rebates) | Installation date (year) | Type of water heater | Additional comments | HVAC dealer | Website address of dealer |
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Julia McNally | Toronto | 105 | 1200 | Cold-climate air source heat pump | Central-Moov, Moovair, 2 ton | $12,200 | 2022 | Electric resistance water heater |
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Boss solar | bosssolar.com |
Mike Fletcher and Paula Moffatt | Ottawa | 20 | 1700 | Ground source heat pump | Waterfurnace Envision | $24,000 | 2008 | Heat pump water heater |
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Carleton Refrigeration | carletonrefrigeration.com |
Eileen Shannon | Hamilton | 77 | 2000 | Cold-climate air source heat pump | Carrier Infinity Variable Speed HP 24 SEER 3 Ton 25VNA436A003 plus stageable electric heat, infinity control and water saver humidifier | $14,628 | 2020 | Electric resistance water heater |
Our home is 100% electric. (We have an induction cooktop, electric fireplace and electric water heater. We did need to upgrade our panel to 200 amps before we got going on this transition away from gas in 2020.) What a relief this has been. And our bills are lower than they would have been if we had continued with gas. People who do not go fully electric need to know that they will still have to pay a monthly fee just to keep the gas hooked up, and that gas is a significant greenhouse gas which is very polluting to produce, i.e. mostly fracking. Express Heating is an excellent, knowledgeable small local company. I am very pleased with their service and highly recommend them. Thank you for collecting these testimonials. Happy to talk further or provide advice.” |
Express Heating and Cooling, 1061 Binkley Road, Dundas, ON, L9H | expressheatingandcooling.ca |
Wendy Evans | Durham Region | 58 | 3500 | Cold-climate air source heat pump | Multi Mitsubishi Multi split zuba system heat pump. M#MXZ-3C24NAHZ2-U1 (3 heads) on second and one on main floor | $18,779 | 2001 | Does not apply – kept existing |
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Cozy Comfort | cozycomfortplus.com |
Liisa Repo-Martell | Toronto | 90 | 2100 | Hybrid heat pump | 2 stage Goodman 16 seer | $4,500 | 2020 | Electric resistance water heater | Had a good experience with both. | Imperial Energy and AtlasCare | imperialenergy.ca |
David Carson | Dundas | 95 | 2000 | Cold-climate air source heat pump | Daikin Fit 18 SEER Invertor 3 Ton Heat Pump Daikin Communicating Air Handler with DC variable speed fan, EEV and built in 8 kw coil kit. Daikin One Wi-Fi Programmable Thermostat | $12,780 | 2021 | Does not apply – kept existing |
We keep our room temps around 18C. If you are a 22C type or similar, make sure your Heat Pump capacity can handle and reflects your size of home.” |
Hamco Heating and Cooling | hamco.ca |
Marcello Mancuso | Toronto | 81 | 1140 | Hybrid heat pump | Midea | $4,500 | 2021 | Heat pump water heater |
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CyberAir for HVAC | cyberairsystems.ca |
Carol Aziz | Peel | 28 | 4200 | Cold-climate air source heat pump | Mitsubishi Zuba | $21,000 | 2022 | Electric resistance water heater |
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Spring Home Heating and Cooling | springhome.ca |
AOG Gallery | Elizabethtown-Kitley | 6 | 3000 | Cold-climate air source heat pump | Keeprite model DLCSRBH33AAK | $11,500 | 2022 | Does not apply – kept existing |
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MCA heating & Cooling Perth ON | |
Tim Lamb | Port Colborne | 6 | 1170 | Cold-climate air source heat pump | Ruud Achiever Series RP15 | $5,500 | 2019 | Electric resistance water heater |
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Montgomery Gas | 16 Minto St., Unit 2, Port Colborne |
Marie Lloyd | Kingston | 180 | 1200 | Cold-climate air source heat pump | Optimum Mitsubishi Zuba System cold climate down to -30C 3.5 ton | $21,594 | 2022 | Does not apply – kept existing |
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Tozer Heating And Air Conditioning Kingston ON | tozerheating.com |
Ian and Lesley Hastie | Huntsville | Original, which is half of the building, was built in 1986, other half 2006 | 5000 | Cold-climate air source heat pump | Mitsubishi ZUBA CENTRAL: Model number PUZ-HA42NHA4^. 3.5 tons of heating/cooling | $18,773 | 2022 | Does not apply – kept existing |
When we saw the workings of the heat pump parts we realised what a very sophisticated system it is. Our heat pump uses the existing duct system, the only alteration being an enlarged plenum, and it now delivers heat far more evenly and effectively across this whole, rather sprawling home of ours as compared to the previous propane furnace. We have not yet experienced using the heat pump for a whole winter, but so far, by December 21, 2022, we have not had to use any supplementary heating. We keep the temperature at 20C and it feels warmer than the 21C at which we used to set the thermostat. The system requires 200amp service.. We did not install a resistance heater, because there wouldn’t have been enough space in the electrify panel for that and our generator. But so far we haven’t needed any back up heating. In the 12 months leading up to installation of the heat pump our cost for hydro and propane was $6,000. Our electrify bills alone used to be around $200 a month in cold months before the heat pump. After installation of the heat pump we saw no difference in the summer hydro bills on the few occasions when we used the heat pump for air conditioning. In October and November with the heat pump, hydro cost an extra $100 a month.. we expect to save a lot.” |
EXL-Aire | exlaire.com |
Tim Gray | Toronto | 113 | 2800 | Cold-climate air source heat pump | Mitsibushi Zuba Central with backup resistance heat kit | $23,185.92 | 2022 | Does not apply – kept existing |
So far the system has performed well but we have only had it installed for 2 months and have not yet experienced th |