Heat Pump Testimonials

Below are testimonials from people across Ontario who have installed heat pumps in their homes. This information is provided to give others a sense of the wide range of homes where heat pumps are in use, relative cost of different systems, and homeowner satisfaction both with the installation process and the heat pump performance. Thanks to those who have shared their stories.

Here are some excerpts:

I love my cold climate heat pump. I have been more comfortable in my home in winter since we installed it. It is quiet and problem-free. And best of all, I got to disconnect my gas supply.

This is a duplex and I rent the downstairs – all of us are pleased with the gentle, continuous Fossil Free heating. Tenants remarked on the quiet, comfortable heating it provides through our ductwork.

The system is very good and we are pleased with it. It is effective down to -25 and also provides us with air conditioning in the summer which we didn’t have before.

The Heat Pump is super quiet (even when you stand beside it, it makes barely any noise), temperature control is brilliant and our indoor air quality is so much better than when we had a gas furnace.

Click on the headers for City, Age, Type of Heat Pump, or Cost to sort the information by that column.

Name Municipality Age of home (years) Size of Home (sq. feet) Type of heatpump Make and model Cost (excluding HST and before rebates) Installation date (year) Type of water heater Additional comments HVAC dealer Website address of dealer
Julia McNally Toronto 105 1200 Cold-climate air source heat pump Central-Moov, Moovair, 2 ton $12,200 2022 Electric resistance water heater
I used Goldfinch Energy goldfinchenergy.ca for my energy audit and general advice. Trish from Goldfinch and Mike from Boss Solar were helpful and responsive. I am very happy that I made the switch!
 Boss solar bosssolar.com
Mike Fletcher and Paula Moffatt Ottawa 20 1700 Ground source heat pump Waterfurnace Envision $24,000 2008 Heat pump water heater
“We switched our propane furnace and hot water over to a ground source heat pump 14 years ago and we haven’t looked back. Almost immediately we found that the steadier operation of the heat pump gave more even heating throughout the house. Over the years, we have witnesses three periods where our neighbours have experienced spikes in the price of propane and once when supplies were running tight. For us, gone are the days of occasionally wondering when the propane truck would show up. The benefits continue into the summer. In cooling mode, the cost of operation is very low and the system has hug capacity. He can let the temperature in the house run up during the day secure in the knowledge that the system will take the temperature down quickly in the late evening to allow a comfortable nights sleep.Our system paid back financially in about eight years. The satisfaction of having it has no end in sight.”
 Carleton Refrigeration carletonrefrigeration.com
Eileen Shannon Hamilton 77 2000 Cold-climate air source heat pump Carrier Infinity Variable Speed HP 24 SEER 3 Ton 25VNA436A003 plus stageable electric heat, infinity control and water saver humidifier $14,628 2020 Electric resistance water heater
“The Heat Pump is super quiet (even when you stand beside it it makes barely any noise), temperature control is brilliant and our indoor air quality is so much better than when we had a gas furnace.
Our home is 100% electric. (We have an induction cooktop, electric fireplace and electric water heater. We did need to upgrade our panel to 200 amps before we got going on this transition away from gas in 2020.)
What a relief this has been. And our bills are lower than they would have been if we had continued with gas. People who do not go fully electric need to know that they will still have to pay a monthly fee just to keep the gas hooked up, and that gas is a significant greenhouse gas which is very polluting to produce, i.e. mostly fracking.
Express Heating is an excellent, knowledgeable small local company. I am very pleased with their service and highly recommend them.
Thank you for collecting these testimonials. Happy to talk further or provide advice.”
 Express Heating and Cooling, 1061 Binkley Road, Dundas, ON, L9H expressheatingandcooling.ca
Wendy Evans Durham Region 58 3500 Cold-climate air source heat pump Multi Mitsubishi Multi split zuba system heat pump. M#MXZ-3C24NAHZ2-U1 (3 heads) on second and one on main floor $18,779 2001 Does not apply – kept existing
The system is very good and we are pleased with it. It is effective down to -25 and also provides us with air conditioning in the summer which we didn’t have before. We turn it off if we don’t use the house in the weeks days and when we turn it on it heats up the house quite quickly. We had electric baseboards previously which was very expensive, so we have saved money overall. We use the fan system in the summer which doesn’t use as much power and cools very well. In the coldest winter days we have to use auxilliary electric baseboard heat but generally only use it in the bathrooms and the kitchen. I believe there is a now way you can turn the system on when you are not there, but it wasn’t available when we purchased the system. Cozy Comfort was very prompt, attentive and knowledgeable. On the downside, the remote controls take some getting used to and are not very intuitive. All in all I’m delighted we have the system and am happy with the cost savings. We also received $5,000 from the Government for the environmental program rebate.
 Cozy Comfort cozycomfortplus.com
Liisa Repo-Martell Toronto 90 2100 Hybrid heat pump 2 stage Goodman 16 seer $4,500 2020 Electric resistance water heater Had a good experience with both. Imperial Energy and AtlasCare imperialenergy.ca
David Carson Dundas 95 2000 Cold-climate air source heat pump Daikin Fit 18 SEER Invertor 3 Ton Heat Pump Daikin Communicating Air Handler with DC variable speed fan, EEV and built in 8 kw coil kit. Daikin One Wi-Fi Programmable Thermostat $12,780 2021 Does not apply – kept existing
“Dealer rep appeared knowledgeable . Installation was clean and neat. The longer running of a heat pump compared to a gas furnace takes some getting used to. First winter experience suggests increased hydro use is compensated for by reduced gas costs. W-fi connected thermostat is nice feature.
We keep our room temps around 18C. If you are a 22C type or similar, make sure your Heat Pump capacity can handle and reflects your size of home.”
 Hamco Heating and Cooling hamco.ca
Marcello Mancuso Toronto 81 1140 Hybrid heat pump Midea $4,500 2021 Heat pump water heater
Haven’t had to rely on methane stage two at all. Used existing air handler from old high efficiency gas furnace. Great performance winter and summer.
 CyberAir for HVAC cyberairsystems.ca
Carol Aziz Peel 28 4200 Cold-climate air source heat pump Mitsubishi Zuba $21,000 2022 Electric resistance water heater
I was very happy with this contractor. They answered many questions prior to the sale. They went above and beyond during the installation working very long hours. We were very happy with the installation.
 Spring Home Heating and Cooling springhome.ca
AOG Gallery Elizabethtown-Kitley 6 3000 Cold-climate air source heat pump Keeprite model DLCSRBH33AAK $11,500 2022 Does not apply – kept existing
A single ductless unit heats the whole building at a lower cost than propane that was used before. I’m very pleased with this heat pump.
 MCA heating & Cooling Perth ON  
Tim Lamb Port Colborne 6 1170 Cold-climate air source heat pump Ruud Achiever Series RP15 $5,500 2019 Electric resistance water heater
Removed gas furnace and installed air mover in 2021.
 Montgomery Gas 16 Minto St., Unit 2, Port Colborne
Marie Lloyd Kingston 180 1200 Cold-climate air source heat pump Optimum Mitsubishi Zuba System cold climate down to -30C 3.5 ton $21,594 2022 Does not apply – kept existing
The installation went smoothly. Neighbours had bought their Mitsubishi Zuba from Tozer Heating, and I appreciated their keen endorsement of both the choice of heat pump and the company’s installation work. This is a duplex and I rent the downstairs – all of us are pleased with the gentle, continuous Fossil Free heating. Tenants remarked on the quiet, comfortable heating it provides through our ductwork.
 Tozer Heating And Air Conditioning Kingston ON tozerheating.com
Ian and Lesley Hastie Huntsville Original, which is half of the building, was built in 1986, other half 2006 5000 Cold-climate air source heat pump Mitsubishi ZUBA CENTRAL: Model number PUZ-HA42NHA4^. 3.5 tons of heating/cooling $18,773 2022 Does not apply – kept existing
“EXL-Aire , the company that installed our heat pump. Is excellent. We could not fault them in any way. They delivered on time, are professional, local and very knowledgeable. Highly recommended by us.
When we saw the workings of the heat pump parts we realised what a very sophisticated system it is. Our heat pump uses the existing duct system, the only alteration being an enlarged plenum, and it now delivers heat far more evenly and effectively across this whole, rather sprawling home of ours as compared to the previous propane furnace.
We have not yet experienced using the heat pump for a whole winter, but so far, by December 21, 2022, we have not had to use any supplementary heating. We keep the temperature at 20C and it feels warmer than the 21C at which we used to set the thermostat.
The system requires 200amp service.. We did not install a resistance heater, because there wouldn’t have been enough space in the electrify panel for that and our generator. But so far we haven’t needed any back up heating.
In the 12 months leading up to installation of the heat pump our cost for hydro and propane was $6,000.
Our electrify bills alone used to be around $200 a month in cold months before the heat pump.
After installation of the heat pump we saw no difference in the summer hydro bills on the few occasions when we used the heat pump for air conditioning. In October and November with the heat pump, hydro cost an extra $100 a month.. we expect to save a lot.”
 EXL-Aire exlaire.com
Tim Gray Toronto 113 2800 Cold-climate air source heat pump Mitsibushi Zuba Central with backup resistance heat kit $23,185.92 2022 Does not apply – kept existing
“Heat pump installation was smooth and took place in one day. I had to upgrade my electrical service to 200 amp to power it (from the existing 100 amp) which cost an additional $5k. I am now also installing 6.2 KW of grid-tied PV to power the system and I have a solar hot water heater with gas on-demand backup installed already.
So far the system has performed well but we have only had it installed for 2 months and have not yet experienced th